Longtime Fan - the shirt supplier you've been waiting for

POSTED BY: ssdesigner
UPDATED: Thursday, April 20, 2006 11:29
VIEWED: 13867
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BWARE42

Monday, March 20, 2006 7:51 PM

It's coming up on 3 months since my order and no shirts...Hell, I could grow my own cotton and make a shirt in that time! But seriously, you're starting to damage my calm.

Any Browncoats that are considering ordering from this site - I'd hold off for now. 90 days + is too long to wait for t-shirts, IMHO.

I'm going to e-mail the supplier today and request money or shirts within 10 days. I'll let you know how it goes.

Conversely, I'll give props to Bluesunshirts.com - it took ONLY 1 month, and the shirts were fab!

Time for some thrilling heroics.

BLUEMOONSTUFF

Monday, March 20, 2006 8:14 PM

So I guess nobody wants their shirts shipped in 48hrs or less? Been going on near two years now and the longest I have made people wait was 'bout a week. The way I see it, if I'm takin' your money right away I should be sendin' ya somethin' in return right away. No disrespect to those of them that are behind in their shipping but todays verse wants their goods in a timley fashion, special orders are the exception, but if you don't have it to sell you shouldn't be collecting the coin for it.

Of course, there is always that disclaimer thing that can be added or some sort of deposit but takin' it all then makin' 'em wait just ain't good business. Any one ever get an e-mail or some kind of word from the Done the Impossible DVD. Nope. Paid my money last year and never heard a word from them. If I want to know what is up I have go to THEIR site and check my ownself, which is fine if I was thinkin' 'bout ordering but like I said, I PAID my money.

Todays business climate is so lacking in common courtesy and customer service. I'll keep on doin' business the way I wanted to be treated my ownself and the rest of the Verse will keep on spinnin' whether I spend my coin or not.

An Original Browncoat - Member since September 20, 2002

Wearables • Writeables • Stickables
Fancible shiny goods made by a Browncoat for Browncoats
www.bluemoonstuff.com/fireflyserenitym.html

BWARE42

Monday, March 20, 2006 9:07 PM

Quote:
Originally posted by bluemoonstuff:
So I guess nobody wants their shirts shipped in 48hrs or less? Been going on near two years now and the longest I have made people wait was 'bout a week. The way I see it, if I'm takin' your money right away I should be sendin' ya somethin' in return right away. No disrespect to those of them that are behind in their shipping but todays verse wants their goods in a timley fashion, special orders are the exception, but if you don't have it to sell you shouldn't be collecting the coin for it.

Of course, there is always that disclaimer thing that can be added or some sort of deposit but takin' it all then makin' 'em wait just ain't good business. Any one ever get an e-mail or some kind of word from the Done the Impossible DVD. Nope. Paid my money last year and never heard a word from them. If I want to know what is up I have go to THEIR site and check my ownself, which is fine if I was thinkin' 'bout ordering but like I said, I PAID my money.

Todays business climate is so lacking in common courtesy and customer service. I'll keep on doin' business the way I wanted to be treated my ownself and the rest of the Verse will keep on spinnin' whether I spend my coin or not.

An Original Browncoat - Member since September 20, 2002

Wearables • Writeables • Stickables
Fancible shiny goods made by a Browncoat for Browncoats
www.bluemoonstuff.com/fireflyserenitym.html

Are you saying it's time for me to send you money for the Independents tee? If so, let me know. We've had good communication and I'm willing to lay down some shiny cashy money for one of those very fine shirts...I'm also think about getting a TG Freight laundry bag...

Anyway, let me know...and I'll PP the $$ your way.

Time for some thrilling heroics.[\i]

MERROVINGIAN

Tuesday, March 21, 2006 1:13 AM

hear, hear.
that is why I keep orderin' from you, Rich! That and you make super-shiny-awesome merchandise. Everything I've ever received from you is
a)top quality
b)timely
c)great customer service
(and no, I'm not a shill or paid employee)....

keep flyin'!

the war's long done. We're all just folk now.....

BWARE42

Wednesday, March 22, 2006 7:44 PM

BlueMoonStuff Rocks! I ordered my Independents tee on Monday just after he posted about the level of Customer Service and the apparent lack thereof of SSDesigner.

So, I went to the BlueMoonStuff website and placed an order. I GOT IT TODAY!!! Less than 48 hours after placing the order I had the shirt.

Excellent turnaround, excellent Customer Service...Over excellent. I'm going to post this in another thread so the delivery is not confused with SSDesigner who has still not sent me the shirts I ordered!

3 months - and nothing. Weak!!

Time for some thrilling heroics.

MERROVINGIAN

Wednesday, March 22, 2006 9:56 PM

yeah, I love the Ind. Flag T. I got three (count 'em three!). They make great gifts for Browncoats! Also have the original Blue Sun Jayne replica. These shirts just get softer!

the war's long done. We're all just folk now.....

BLUEMOONSTUFF

Friday, March 24, 2006 12:03 AM

Hey BWare42,
Just posted a follow up to your praise in my very own thread thankyouverymuch!

Just a note on this SSDesigner thing. I never really called him out "by name" on the carpet. Since I havent' had any dealings with him my ownself I have no right to do so nor would I ever. That's not the way I do business. I don't want to get into a pissin' contest with the man. It seems like he has his hands full at the moment. The shirt design that he is doing is really a piece of work and I know how hard it is to do a project like that on any kind of scale. So, I will keep my comments to my self. How's that saying go? Opinons are like a**holes, everyone has one and most of them smell.

My general gripe is that todays business climate is lacking in common courtesy and/or customer service. When you take someones money you have entered into an agreement with them. The terms of that agreement are usually spelled out somewhere, otherwise I'm sure you wouldn't be givin' your hard earned coin to them in the first place.

I do a fair amount of purchasing on-line. It's quick, simple and easy. If someone states that delivery will be such and such a day, I expect that the delivery will be made in a time frame that is close to what I was told. In every business sh*t happens. Sometimes things just pop up. I have learned to expect that. I don't like it but I don't get bent about it. What does get the knickers in a twist is when someone has my coin and fails to:
1) acknowledge that they have failed to live up to their end of the bargain.
2) treat me like a number and make me do the leg work to find out what is wrong with the deal.

When I take somebody's money I feel as though it is a personal relationship and it is a relationship. You worked hard for your money and you gave it to me. Hell, I don't like giving money to my own family and here we are trading it with perfect stangers on the web. Today's computers make it so easy to make a mass sent e-mail feel personal. Most of the time, all it would take would be an e-mail to update the status of the delayed order. I hate having to check on my order when it is the company's fault for not getting it to me in the time frame that they promised. Hey, it's YOUR fault not mine - so take the coin I gave you and fill me in on what is up with MY money.

Well, this is starting to sound like a rant and it wasn't meant to be. Don't get me started on fast food places! Again, this post and my other in this thread, are not directed at anyone in SPECIFIC! Business in general has been lacking common courtesy and the last few years it has seemed to get worse. I hate the phrase, "Don't take it so personal, it's just business". Well, guess what? I do take it personal and I take my money elswhere when I don't feel as though I am being treated as a PERSON instead of just a wallet. I pay more for my goods (business & personal items) today than I did two years ago. Not because prices went up but because I chose to deal with folks that know how to treat me like a customer that has a choice. It's worth EVERY penny to me.

Oxygen, food and water - for the most part they are all plentiful in our end of the Verse and the only thing we need to survive. Wheter you are a Seller or a Buyer, just remember, evrything else is OPTIONAL!

I'll shut up now.

An Original Browncoat - Member since September 20, 2002

Wearables • Writeables • Stickables
Fancible shiny goods made by a Browncoat for Browncoats
www.bluemoonstuff.com/fireflyserenitym.html

MOHRSTOUTBEARD

Saturday, March 25, 2006 8:16 AM

Quote:
Originally posted by BWare42:
It's coming up on 3 months since my order and no shirts...90 days + is too long to wait for t-shirts, IMHO.

You do realize you pre-ordered those shirts, right? As in, they're not finished yet?

Yes, it's taking much longer than expected. But you didn't have to lay down your money until they were done, and you decided to anyway. From what I've experienced in my dealings with SSDesigner, he is really committed to getting things right with these t-shirts, and he's always been very prompt and courteous with responding to any and all queries. I am willing to give him the benefit of the doubt, having seen some of the samples of the in-progress shirts, and am confident that when everything is said and done they will be well worth the wait.

If you're really insistent on getting your money back, I'm sure you can e-mail SS and he will refund it promptly. But, honestly, I think you need to cut the guy some slack considering how much effort is being put into getting them accurate.

------------------
"Remember, there's a big difference between kneeling down and bending over."

SSDESIGNER

Monday, March 27, 2006 6:11 PM

Thanks guys for all the kind words! I appreciate it very much! :)

And yes, I am 100% dedicated to making my shirts (not just the Firefly/Serenity tee either) as accurate to what was used on screen as humanly possible.

The yellow gun tee is a labor of love for me. It started out as me wanting to simply get as close as I could with the artwork but the limited (at the time) photos had me holding off....then I received an email from a fellow friend and fan that had the artwork from the original designer attatched, then I knew I had to go all the way with this baby! :)

The big delay is with the dye company. I could have had this shirt done MONTHS ago had I just went with the commercially available yellow tee with the navy blue ringers, but that's not what they used on screen....the ringers need to be BLACK. So, we are dying white tees with black ringers to match the screen used yellow color.

These tees PROMISE to be absolutely incredible. I'm to receive the blank tees from the dye shop TODAY or TOMMOROW and I will begin screening them up immediately. Here is a photo of the mockup (this shirt is all yellow, but the final product WILL have the correct black ringers on the neck and sleeves) we did, just to show you the level of accuracy we are providing our fans:

If you have any questions please feel free to send me an email at: ssdesigner@yahoo.com or stop on by our forum to see the progress of any of our upcoming projects:

http://www.ssdesigner.com/forum/

Thanks everyone for your continued patience and support!!!

-Ss

SSDESIGNER

Monday, March 27, 2006 6:18 PM

And, as for BLUEMOONSTUFF's comments...they aren't even going to get a response (other than this small post) from me. I don't feel the need to slam other Browncoats to boost my business. My products and the intense research that go into each one of them speak for themselves, 100%.

I've never broke communication or intentionally ignored ANYONE that has PRE-ordered from me in regards to this one shirt. I've kept a regularly updated logs on the ssdesigner.com forums and replied to every email I've received. I've only had to issue TWO refunds for this shirt and I did so upon request immediately, no questions or hard feelings attatched, none whatsoever. One of those two refunds the gentleman said he will be happy to re-order when the shirts are finished.

I think this speaks VOLUMES for the majority of the Browncoats that come my way, and I'm proud as hell to know each one of you guys. Thank you SO MUCH for all your support, you don't know how much I really do appreciate it!

If you're considering ordering anything from me and have any questions about my standard shipping times and or business practices, please feel free to check out my feedback on Ebay here:

http://cgi3.ebay.com/ws/eBayISAPI.dll?ViewUserPage&userid=ssdesigner

Thanks Everyone! :)

-Ss

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