Longtime Fan - the shirt supplier you've been waiting for
POSTED BY: ssdesigner
UPDATED: Thursday, April 20, 2006 11:29
VIEWED: 13867
PAGE 4 of 4
You know what, I knew this was going to turn into some kinda pissin’ contest. Pull up your panties and take the criticism like a man. Yadda yadda yadda you’re an artist. You are striving for perfection. Well, good for you, but when you take someone's money you are a businessman first. In one of BWARE42’s posts he said that I made a comment on your lack of customer service. My comment was on the general lack of customer service in today’s business climate. Pick and choose what you care to read and you will not get the whole picture.
In replying to BWARE42’s 3/22/06 post where he states that I made comment on your CS, I made it a point that I never called you out DIRECT! Did you read that? No, I’m sure you did not. I CLEARLY STATED that I have never had dealings with you so I would keep my comments to myself. I went on to reply that “my general gripe is.....” and yes, I’ll say it now, I think you do fall into that category. But like I said, it is TODAY'S GENERAL BUSINESS CLIMATE that I have a problem with, not you in particular. I’ve been in this industry for 25 years, fourteen of those as my own boss. Today's trend of little or no personal customer contact after a sale has been made is a product of the electronic age. There are benefits and disadvantages to all “improvements” in today’s electronic commerce but I will leave that to be discussed elsewhere in the Verse and try to stay on topic here.
I called out one company in particular in my post, not you. I’m not going to rehash that one because I don’t want to get into a pissing contest with them also, I just want the product that I paid for. The reason I responded to BWARE42’s post is that my situation is almost identical to his in the fact that I plunked down some coin for a PRE-ORDER that was promised in a general time frame and I have yet to receive any form of communication from them in regards to my purchase. If I want to know what is up with MY money I have to go to their site and hunt down the details.
I suppose that the brunt of my rage s/b directed toward them but now that you feel as though I am personally blasting you, I’ll will post my comments here.
BWARE42 was unhappy with the wait for his shirt and I don’t blame him. You started this thread in November ‘05. After checking your web site today (3-29-06) in regards to this shirt, you state, and I’m quoting you here, “Available early January ‘06 • PRE-ORDER yours today”.
BWARE42 claims to have ordered and PAID for his shirts on January 23rd. Seems a bit LATE in January to me. I not going to say that I know what BWARE42 was thinking when he plunked down his hard earned coin but if I were looking to buy and saw that “Available in early January ‘06” was printed right above the PayPal buttons, I would think that they were ready at the time of purchase (late Jan. ‘06) not to mention still seeing it today at the END of March.
From what I can tell here, in order for BWARE42 to check on the status of his purchase he has to first REGISTER with your forum and then log in and try to find updates on this particular shirt. I could find no reference to this shirt on your public forum pages. What is in the private section of your forum I have no clue but there is no link or direction as to what is happening on this item from your order page other than the buttons to give you money. To me, that is poor customer service. But like I said before, that is the way that commerce has moved in this electronic age. I don’t like it and I don’t do business like that and that is my opinion. Get on board or get left behind, more than likely I will be left behind but I sleep better at night knowing that my customers get what they want when they want it and don’t have to cry in public about where they’re money went.
An Original Browncoat - Member since September 20, 2002
Wearables • Writeables • Stickables
Fancible shiny goods made by a Browncoat for Browncoats
www.bluemoonstuff.com/fireflyserenitym.html
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Quote:
Originally posted by ssdesigner:
And, as for BLUEMOONSTUFF's comments...they aren't even going to get a response (other than this small post) from me. I don't feel the need to slam other Browncoats to boost my business. My products and the intense research that go into each one of them speak for themselves, 100%.
-Ss
So, with all that ranting done I have some nice things to say and my final words also.
I clearly stated that I could sympathize with your ordeal on this shirt. It is a piece of work. This one will be a keeper for all that have purchased. All in all, your reputation in the community is quite solid and when this shirt is done I’m sure that you will be known as THE source from which to get authentic looking goods. Kudos to you. A labor of love indeed and, for most out there, they don’t fully understand the process involved in making this thing but I do. I am in the same business as you and I do know what it takes to make a shirt like this and for only 18 bucks to boot. I couldn’t do it, and certainly not at that price.
Now, with the sweet also comes the bitter. If you think that I made my comments to BWARE42’s post to boost my sales you are seriously delusional. I don’t need your sorry ass to boost my sales. In another thread on this board, I made the comment that I wasn’t looking to get rich, nor could I, off of making Firefly shirts. Retail is a bitch ain’t it. All it takes is one person to be pissed and you are under the microscope. I don’t need to soil up this forum to keep the rent paid and food in my belly. I have regular sales from direct mail programs and local customers to do that for me. I’m a business entity that has an owner that just happens to love Firefly. If I really needed the 100+ views that this thread has garnered (since my post on 3/21/06) to boost my sales, then we should all feel sorry for poor old bluemoonstuff because I would be printing out of a van down by the river if that were the case. Hmmm, maybe that would make me an “artist” instead of a businessman.
With all that said, I am through talking about this topic. I’ll keep my opinions to my own self from here on out. You can go ahead and make all the claims about my intentions that you want. Hell, you can tell the Verse that I showed up at your house in a drunken stupor and sodomized your Lawn Gnome and I won’t reply to it. This subject is tiresome to me.
An Original Browncoat - Member since September 20, 2002
Wearables • Writeables • Stickables
Fancible shiny goods made by a Browncoat for Browncoats
www.bluemoonstuff.com/fireflyserenitym.html
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Thanks!!
With that said...pics of the dyed shirts!! They are ready to be silkscreened fellow Browncoats!!!
BEHOLD!!
-Ss
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UPDATE!! 4-18-06
We are one step away guys and gals!!! Just need the gun art, and these babies are shippin' out the door!!
-Ss
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Yay another Jayne shirt!!
A far as customer service goes I found that my previous order from this site was very good. I was informed very quickly of shipping charges and my item arrived very quickly and is of a very high quality too.
Couldn't be happier :D (also my boss recognised the Blue Sun logo - only person so far that told me so lol)
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Thanks Spooty!!! I appreciate the kind words! :)
-Ss
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