Nathan is mad... ( very old thread )

POSTED BY: CTParker333
UPDATED: Friday, June 13, 2008 16:37
VIEWED: 46282
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FOURSKYS

Thursday, July 28, 2005 9:52 PM

Quote:
Originally posted by BlackoutNights:
That's a side of Nathan I haven't seen before. Can't say that I like it all that much either. I understand the need to vent, but, I dunno. It seems like it could have been handled better.

But what the heck do I know?

I thought the same thing when I first read through the post, but then I got to thinking. Chances are, the guy was a lot ruder than we saw just from the post. It obviously was enough to get Nathan's brother more angry and faster than nathan got angry himself. I'm willing to give Nathan the benefit of the doubt and say that he was certainly pushed past the limit.

Besides, $20 really isn't what they're going for, especially if you can find them now for cover price, and get them on ebay for $4+S/H.

BADGERSHAT

Thursday, July 28, 2005 10:01 PM

Just wrote an e-mail, tell me if I'm too subtle...

Quote:

Hello.

Just came to the attention of the Browncoat Army that a certain employee at your establishment, Darryl by name, is price gouging customers for issues of "Serenity."

Also came to our attention that he was, shall we say, "attitudical" to one Mr. Nathan Fillion, who, needless to say, portrays the main character in the TV series/movie that the aforementioned comic is based upon.

Mr. Fillion visited your store to purchase a copy, and it was then that the less-than-wondrous Darryl acted in his less-than-wondrous manner.

As of today, the entire tens of thousands strong Browncoat Army (as we choose to call ourselves) has issued a boycott against your store.

Scoff if you will, but you might want to check the stats--there's a whole damn lot of us, with a sizeable chunk located in Canada's fair city of Edmonton.

The boycott will be enforced until:

a) Darryl issues a public apology

or

b) Mr. Fillion decides to lift the boycott himself (since he's actually the one who called for it, it's only fair to leave the final decision to him).

We understand that not all of your employees are involved, nor are all of your employees guilty of such unpleasantness.

Unfortunately, all it takes is one rotten apple to piss off a legion of uncomfortably loyal fans.

Sincerely,
El Jefé
The Browncoat Army

Does that work, or should I have also called Darryl an a$$hat? (since that seems to be the word of the day... and I think i may borrow it, despite not having the slightest clue what the hell an a$$hat actually is... but sounds descriptive, doesn't it? Kinda like my neighbor, I call him "fuckles," which makes no sense at all, but cracks me and my family & friends up every time... and even though it's not even a word, no one seems to have any trouble understanding the meaning... okay, now I'm totally off-topic here).

Anyway, hope the point gets through clearly.

--Jefé The Hat

***************************
Sucky people really suck...

CHRISISALL

Thursday, July 28, 2005 10:06 PM

Quote:
Originally posted by FourSkys:
Besides, $20 really isn't what they're going for, especially if you can find them now for cover price, and get them on ebay for $4+S/H.

I'm willing to bet Nathan's in a position to afford $20, but that's not it, it was the principle. Why be all Badger about it? Bein' a wipe never helps buisness.
Wonder where Darryl will work next...

You go boy Chrisisall

SOUPCATCHER

Friday, July 29, 2005 5:06 AM

Only four voice mail messages?

http://www.livejournal.com/users/ivica/21480.html

Quote:
excerpted from above blog post
...
There were a total of four messages on the voicemail. Two of them asked for an apology, and were calm and straightforward. One demonstrated the brilliance of internet persons who make good on their threats of action: "Hey Darrel, you suck." The final one was someone pretending to be from Dark Horse Comics (they publish the Serenity comic), threatening to not let us put any of their titles in our store. Advice to the anonymous woman who called: if you want to make us believe you, first a) leave a call-back number, because business is business, and b) know that we don't deal with DH directly.
...

CEDRIC

Friday, July 29, 2005 6:08 AM

Here is the text of the email I sent:

Hello,

At this point, I'm certain that you know why I'm writing to you, so I won't rehash the issue, save to say that I completely support the Browncoat Army's boycott of your store.

I've read your opinion of "Internet persons"--a curious opinion from one who keeps a LiveJournal--so I'll try to make my points as politely and concisely as I can.

(1) Price-gouging is dubious from an ethical standpoint, but moronic from a business standpoint. Clearly, people are able to obtain the Serenity comics elsewhere, even in Edmonton, for the list price. The claim that you had to pay a higher price to get the comic at all does not excuse your immoral actions; it merely marks you as lacking in business acumen.

(2) Retail is a service industry, and sales flourishes on good customer relations. I know that I often make decisions concerning which small businesses to support based on the "feel" I get from the clerks and owners. Your Darrel from all reports is the kind of person who drives away customers, and in this case, he has driven away a very important customer. The fact that you stand by such a rude clerk makes me wonder exactly how personable you are.

(3) The Browncoat Army is a fanbase that was born out of guerrilla marketing. We were born out of a struggle against a business that thought it was important enough to ignore us--and let me tell you, that business was a whole lot bigger than you are. We were born out of the realization that we could act together and make our voices heard. We have done the impossible, and that makes us mighty.

I pity you.

"You can't take my show from me,
Because I've got the DVD."
www.BedlamBards.com
Ballad of Joss: http://mp3-postcards.com/listen/?888

SIGMANUNKI

Friday, July 29, 2005 6:19 AM

Read the blog; couple comments.

"""
with a sticker price of $19.99 because, of course, we had to go through the not-Diamonds secondary market
"""

And why wasn't this explained to the customer? Just stating that prices are firm and that is final isn't good customer service; it's actually quite poor. You have to explain things, especially since this price was so far over list!

"""
heated discussion takes place. I'm working the phone, so sadly I don't get in on the details.
"""

Pardon me, but heated discussion takes place in store and this guy didn't at least call out that he'd be right out? Sorry, but customers right there take precedence over anything on the phone, period; basic customer service. This guy is apparently in a position of power; whether owner or supervisor/whatever. So, why wasn't some leadership shown?

Why didn't Darryl get the supervisor?

Why wasn't the price situation explained?

Why does this guy think that he can comment on something that (s)he admits doesn't have the details on?

"""
whereas before we were dealing with one angry actor and his closest friends/family who he would relay the story to, now we get to deal with his fanclub.
"""

Some customers have more power than others. To quote one of my favorite movies:

When you play with the bull, sometimes you get the horns.

Price gouging is like playing with the bull (customers). This time, they got the horns (read: pissed off actor -> pissed off fan base). Still, getting the horns so rarely hardly gives reason for this behaviour.

"""
There were a total of four messages on the voicemail.
"""

At what time during the day. What about tomorrow? The next day? What about email?

It seems to me that this guy is cherry picking his/her info to make him/her-self look good.

"""
possibly Rick R. Zimmerman, Assoc. AIA
"""

Note about liability. If you aren't sure of the origin something, and it turns out that it isn't from who you think it is, this is call defamation of character. This guy should mind that.

But then again, should we really expect anything other than this from someone who uses the phrase "the internets"?

EDIT:
@Badgershat:
Not too subtle at all. Nice

@Cedric:
Touch aggressive for my taste, but still within the realm of goodness

May many more be sent in there likeness!

----
"Canada being mad at you is like Mr. Rogers throwing a brick through your window." -Jon Stewart, The Daily Show

MACBAKER

Friday, July 29, 2005 7:43 AM

Quote:
Originally posted by Grounded:
"Well, then you can call Joss Whedon and ask him."

Why didn't Nathan just call Joss right there? That would have been sweet.

That's what I was thinking! Nathan should have whipped out his cellphone, speed dialed Joss, explained it to him, then handed the phone over to Nerdboy Clerk. "It's for you!"

On a positive note, I dropped by my local comicbook store (The Fantasy Shop), and not only did they have a good supply of the Serenity 1st issue selling for list price, but they were playing an episode of Firefly on their monitors (Jaynestown). Seems the store is staffed by a few fellow Browncoats. Great guys, great stores (7 locations in the STL area). I'm sure if Nathan had visited one of their stores, his reception would have been much warmer!

I'd given some thought to movin' off the edge -- not an ideal location -- thinkin' a place in the middle.

RAT

Friday, July 29, 2005 8:48 AM

Here's what I sent:

"Do you have any Nathan Fillian autographed Serenity comics? If you do, please get back to me! I might be willing to pay as much as $20 for such an item! Please check and let me know!"

______________

Acquisitions Officer - Uss SereniTREE.

JADEHAND

Friday, July 29, 2005 2:33 PM

Quote:
Originally posted by BadgersHat:
Does that work, or should I have also called Darryl an a$$hat? (since that seems to be the word of the day... and I think i may borrow it, despite not having the slightest clue what the hell an a$$hat actually is... but sounds descriptive, doesn't it?
--Jefé The Hat

***************************
Sucky people really suck...

Ok glad I'm not the only one who isn't sure where this one came from. Fact is last night i bought a new game on PS2 called Makai Kingdom, anyway they used this term in the game (one underworld overlord calling another an @$$hat.) Still funny.

Visit WWW.Marillion.Com for a better way to live
Visit www.TheInside.org and see Tim Minear's show Weds. 9:00pm EST.....ah FUX nevermind.

DIETCOKE

Friday, July 29, 2005 3:01 PM

Quote:
Originally posted by BlackoutNights:
That's a side of Nathan I haven't seen before. Can't say that I like it all that much either. I understand the need to vent, but, I dunno. It seems like it could have been handled better.

But what the heck do I know?

"You're either in or you're out, and I'm playing to the in."—Greg Dulli

Clearly, you have not seen the movie. ;)

NY/NJ Browncoats: http://groups.yahoo.com/group/firefly_nyc

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