Cafe Press vs. Zazzle

POSTED BY: gojiro
UPDATED: Monday, August 30, 2004 16:15
VIEWED: 5078
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ZAZZLEHATER

Monday, August 30, 2004 3:34 PM

My name is Justin Evans and I have had massive problems with Zazzle.

One of their main customer service reps is named Charles. Charles is unresponsive, he doesn't listen and he is obtuestly abrasive in the rare times he does reply. Zazzle mixed up my order and has refused to fix it for over 6 weeks. I've emailed repeatedly and have had no response. Additionally, the prints I did receive from Zazzle prove they have no idea what professional printing is. Every mom and pop shop printing company knows that printing below 300 DPI will result in substandard images. Zazzle was apparently asleep the day they taught their staff the fundamentals of printing since they print images at a fraction of that resolution resulting in soft, fuzzy, pixilated posters that don't come close to true professional posters.

Do they warn you that the majority of the images you can purchase are far below 300 DPI? No. Is there ANY mention of what constitutes standard resolutions for professional printing when uploading to their website? No. What happens if you TRY to email them about this issue? They won't answer. And if you upload large files to ensure they will print at 300 DPI at large sizes? The uploads will likely crash...as they did for me over 15 times.

Lastly, their site is completely counterintuitive. Want to move a self-made poster from your private gallery to public? No options available. Want to change your user name? No options available. Want to make adjustments to an already created poster? Minimal to no options available. Want to move a public poster to a new category? No options available. Want to track your order? They claim its available but it doesn't work correctly. Type in the wrong address for your credit card? They'll approve the order, then cancel it after it was supposed to ship but with no warning. Want to correct the problem with customer service? They'll take the corrected information but insist that you replace the order from scratch...they don't seem to care about wasting a customer's valuable time.

This is a great idea for a company...but unfortunately its been created by the wrong people. They prove that it's the people who make a company succeed, not an innovative concept. Eventually one of their competitors will force them to change or they'll go bankrupt.

I would have gladly spent several hundred dollars a month at Zazzle. I'm the art director for an animation studio and we planned on using them for a variety of products. They botched our first order so badly that I will go out of my way to talk about what a terrible company they are. I'm not just an angry customer. I'm an enemy.

- Justin Evans

TENTHCREWMEMBER

Monday, August 30, 2004 4:15 PM

Quote:
Originally posted by zazzlehater:
And if you upload large files to ensure they will print at 300 DPI at large sizes? The uploads will likely crash...as they did for me over 15 times.

I have had no problem with items uploading over 300 DPI, either singularly or in bulk uploads.

Quote:
Lastly, their site is completely counterintuitive. Want to move a self-made poster from your private gallery to public? No options available.

Actually there is. Under the "Manage key" you can do just that.

Quote:
Want to change your user name? No options available.

*shrugs* haven't had a reason to, so I guess I'll take your word for it.

Quote:
Want to make adjustments to an already created poster? Minimal to no options available.
Want to move a public poster to a new category? No options available.

Again, use the "Manage key" located on the right hand side of the screen.

Quote:
Want to track your order? They claim its available but it doesn't work correctly.

In what fashion?

Quote:
Type in the wrong address for your credit card? They'll approve the order, then cancel it after it was supposed to ship but with no warning.

Well that is your responsibility. And they can go from the assumption that if you screwed up, it could be someone trying to use your information fraudulently, so yeah it sucks, but it was your mistake not theirs.

Quote:
Want to correct the problem with customer service? They'll take the corrected information but insist that you replace the order from scratch...they don't seem to care about wasting a customer's valuable time.

Again, goes back to preventing fraud.

Quote:
This is a great idea for a company...but unfortunately its been created by the wrong people. They prove that it's the people who make a company succeed, not an innovative concept. Eventually one of their competitors will force them to change or they'll go bankrupt.

Odd then that Disney would sign up with them.

Quote:
I would have gladly spent several hundred dollars a month at Zazzle. I'm the art director for an animation studio and we planned on using them for a variety of products. They botched our first order so badly that I will go out of my way to talk about what a terrible company they are. I'm not just an angry customer. I'm an enemy.

Your money, your right, to not only shop elsewhere, but to tell everyone you want to about your bad experiences. However, as for you being an enemy, know that I will not be your enemy for the mistakes you've made (such as the belief your cancelled order for your mistake is their fault).

I am sorry to say you seem to be in the minority, and I genuinely feel bad that you've had a bad experience with them, however, thus far, I am quite pleased personally, and will continue to recommend them until they give me cause to do so otherwise.

TCM
"I do the job...then I get paid. Go run your little world."
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
BROWNCOATS! Rise again and promote Firefly/Serenity!
visit: http://the11thhour.home.att.net
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Show your Browncoat pride! I have original (meaning: designed
by me!) T-shirts and posters for sale at:
[url] http://www.zazzle.com/contributors/products/gallery/browse_results.asp
?cid=238479146958815760

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